Refund Policy
Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be in the same condition you received it, or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
PARTIAL REFUNDS
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
*Any item returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
DELAYED OR MISSING REFUNDS
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post. Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: papaya.market51@gmail.com .
TRADES
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at papaya.market51@gmail.com and send your article to: 10 Rue de l’industrie, 51350 Cormontreuil. Recipient: PAPAYA.
GIFTS
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
SHIPPING
To return your product, you must send it to the following postal address: 10 Rue de l'industrie, 51350 Cormontreuil. Recipient: PAPAYA. Shipping costs related to returning your item are free in France.
Depending on where you live, the time it takes to receive your exchanged product may vary.